Reference

panen123 Privacy Policy For Your Account

Our panen123 Privacy Policy explains what we collect when you open an account, sign in, use DANA or QRIS, and contact support.

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CONTACT ROUTES

Reach Us Beside Your Cashier Path

A clear contact path helps you ask about the Privacy Policy without explaining your whole account history.

Policy questions Use the account support route beside the cashier to ask how we collect, use…
Account access If sign-in stalls after phone verification, tell us which device path you used and…
Record requests For a copy, correction, or deletion request, contact us through the same support route…
SECURITY PRACTICE

How panen123 Handles Account Data

We keep this policy practical by linking each data use to an account action you can recognise, from phone verification to a wallet status check.

Account creation

We use the details submitted during account opening to create your profile, support phone verification, and connect later sign-ins with the correct account rather than a duplicate record.

Device signals

A browser or mobile device can provide session and security signals when you sign in. These signals help us identify unusual access without treating your device name as your identity.

Cookie controls

Cookies can keep a session open and remember selected settings. You can adjust browser cookie controls, although changing them may require another sign-in or remove saved preferences.

Wallet matching

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account references help us match a payment status to the right account. We use the reference for that purpose, not unrelated profiling.

Retention periods

We retain records only for the operational, security, dispute, or legal purpose described in the policy. When that purpose ends, records are removed, anonymised, or restricted where appropriate.

Changes and requests

You can ask us to access, correct, or clarify personal details through support. We may verify the account first, and access or eligibility depends on local law where a legal rule applies.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the searches we expect when you are deciding whether to open an account or checking an existing record. We keep each answer tied to a real step, including phone verification, cookies, wallet references, device access, and contact requests.

It covers account details, phone verification, sign-in and device records, cookies, support messages, wallet references, retention, and requests to access or correct information connected with your account.

We use your phone detail to support account creation, phone verification, sign-in recovery, and account matching. It also helps support locate the correct record when you ask about a Privacy Policy matter.

Yes. We may retain a DANA or QRIS transaction reference and status so an account action can be matched correctly. The same approach applies to OVO, GoPay, bank transfer, and virtual account records.

Cookies can maintain your sign-in session, remember selected settings, and provide basic page performance signals. You can change browser controls, but doing so may remove preferences or require another account sign-in.

You can contact us through the account support route and request access, correction, or clarification. Include your account email or phone detail; we may verify ownership before releasing or changing a record.

Retention depends on the purpose, such as account operation, security, dispute handling, or a legal requirement. When the purpose ends, we remove, anonymise, or restrict the record where appropriate.

The policy is written for Indonesia-facing account use, while access and eligibility depends on local law. Where local law permits, you can contact support for clarification about a location-specific request.

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